Accessibility

Our Accessibility Commitment

We want Vera Kiss to be usable by as many customers as possible. Our goal is to make our website easier to navigate, read, understand, and use across different devices, browsers, and assistive technologies.

We are working to improve accessibility across our website and aim to use the Web Content Accessibility Guidelines, commonly known as WCAG, as a reference for our ongoing improvements.

Accessibility Standards We Aim to Support

Vera Kiss aims to improve the accessibility of our website with reference to WCAG 2.2 Level AA where reasonably possible. These guidelines are designed to help make web content more accessible for people with visual, hearing, mobility, cognitive, and other disabilities.

Accessibility is an ongoing effort. Because our website may include Shopify features, third-party apps, payment tools, review tools, analytics, marketing pixels, and other integrations, some parts of the website may change over time. We continue to review and improve the experience where practical.

Features We Work to Improve

We aim to make key areas of the Vera Kiss shopping experience more accessible, including browsing products, reading fit information, using navigation menus, checking policies, and contacting customer support.

Product Images, Size Information, and Fit Content

As a lingerie website, Vera Kiss uses product images, size charts, fit notes, garment measurements, and style descriptions to help customers choose products. We aim to make this information as clear and usable as possible.

When available, product pages may include written details about fabric, stretch, support, coverage, closure type, adjustable straps, wire-free or underwire construction, and garment measurements. These written details are intended to help customers who cannot rely on images alone.

Third-Party Content and Services

Our website may use third-party services, including Shopify features, payment providers, tracking tools, review tools, email marketing tools, analytics, advertising pixels, and embedded content. These tools may have their own accessibility features, limitations, or update schedules.

While we do not control every third-party service, we aim to choose and configure tools in a way that supports a better shopping experience for our customers.

Known Limitations

We are continuing to improve our website. Some older content, third-party tools, app-generated elements, product media, or embedded features may not yet fully meet our accessibility goals.

If you experience difficulty using any part of our website, please contact us. We appreciate feedback and will review accessibility issues as part of our ongoing improvements.

Need Help Using Our Website?

If you need help finding a product, choosing a size, reading a product page, placing an order, tracking a package, or accessing any information on our website, please contact our customer support team.

What to Include in an Accessibility Request

To help us review your request more efficiently, please include as much relevant information as possible.

Alternative Support

If you cannot access certain information on our website, we can try to provide the information in another reasonable way. For example, we may be able to help by email with product details, sizing guidance, order support, or policy information.

Please email us at service@verakiss.com and describe the information or support you need.

Ongoing Improvements

We review accessibility as part of our website improvement process. As we add new products, fit help pages, apps, images, content, and features, we aim to keep accessibility in mind and address reported issues where reasonably possible.

Customer feedback is important to us. If you notice a barrier, unclear content, or an issue that makes Vera Kiss difficult to use, please let us know.

Helpful Links

Website Operator

Vera Kiss is operated by Hong Kong Curvella International Co., Limited.