Vera Kiss Customer Care
Discreet Packaging
Your privacy matters. Vera Kiss aims to pack intimate orders with care, neutral outer packaging, and privacy-minded shipping details.
Packed with Privacy in Mind
We understand that lingerie shopping is personal. That is why Vera Kiss aims to ship orders in discreet outer packaging without sensitive product descriptions on the outside of the package.
The goal is simple: your order should arrive safely, clearly, and as privately as possible.
What Discreet Packaging Means
Discreet packaging means we aim to keep the outside of your shipment neutral. The outer package is designed to avoid sensitive wording, product names, or obvious lingerie-related descriptions.
Depending on the carrier, fulfillment location, destination country, and customs requirements, the shipping label may still include general shipping information such as recipient name, delivery address, tracking barcode, sender details, or required customs information.
| Packaging Area | What We Aim to Do |
|---|---|
| Outer Package | Use neutral shipping packaging where available, without sensitive product wording on the outside. |
| Shipping Label | Keep labels as neutral as reasonably possible while still meeting carrier, customs, and delivery requirements. |
| Product Details | Avoid placing sensitive product names or intimate product descriptions on the outside of the package. |
| Tracking | Provide tracking information when available so you can follow your package without needing to contact support. |
What May Still Appear on the Package
While we aim to keep packaging discreet, some information may be required for delivery, customs, payment processing, or legal compliance.
- Your name and delivery address.
- Carrier tracking barcode, shipping service, or delivery route information.
- Sender or fulfillment information required by the carrier.
- Customs information for international shipments, where required by local regulations.
- General item category descriptions if required for customs or delivery processing.
Carrier and customs requirements may vary by destination. Vera Kiss cannot fully control every label field required by shipping providers or local authorities.
Privacy Throughout Your Order Journey
Before Checkout
Product pages and fit help pages are designed to answer sizing and style questions clearly, so you can shop more confidently.
During Fulfillment
Orders are prepared with privacy in mind, using neutral outer packaging where available.
After Shipment
Tracking information is provided when available so you can monitor delivery progress directly.
Discreet Packaging FAQ
Will the outside of the package say “lingerie”?
We aim to avoid sensitive product wording on the outside of the package. However, shipping labels or customs documents may require general product or sender information depending on the carrier and destination.
Is the packaging branded?
Packaging may vary by fulfillment location, shipping method, and order type. Our priority is to keep the outer shipment neutral and privacy-minded where available.
Can I request extra discreet packaging?
If you have a special privacy concern, please contact us as soon as possible after placing your order. We will do our best to help, but special packaging requests cannot always be guaranteed once an order enters fulfillment.
Will customs documents show product information?
International shipments may require customs declarations. These documents may include general item descriptions, value, quantity, origin, or other information required by law. Requirements vary by destination.
Does discreet packaging affect delivery?
Discreet packaging should not prevent the carrier from delivering your order, but the package must still include required shipping information, barcodes, and any customs details needed for delivery.
Who should I contact if I have a packaging concern?
Email us at service@verakiss.com with your order number and packaging question.
A Note About Privacy and Delivery
We do our best to make the shopping and delivery experience feel respectful and private. At the same time, accurate delivery requires certain information to appear on shipping labels and carrier systems.
If your package is delayed, marked delivered but not found, or appears damaged, please contact us with your order number and tracking number so we can help review the next steps.
Helpful Links
Need Help?
If you have questions about packaging, delivery, shipping labels, or an order that has already shipped, please contact Vera Kiss customer support.