Last updated: August 10, 2026

We want your Vera Kiss shopping experience to feel clear, private, and supported. Please review the shipping, tracking, return, and hygiene guidelines below before ordering.

Before You Order

Because lingerie is a personal and intimate product category, review the product page carefully before checkout. Check the size guide, garment measurements, fit notes, support level, coverage level, fabric, and care information where available. If you are unsure about your size, email service@verakiss.com before ordering.

Order Processing

After an order is placed, Vera Kiss begins reviewing and preparing it for fulfillment. Processing time may vary depending on product availability, order volume, payment review, fulfillment location, holidays, and other operational factors.

You should receive an order confirmation email after checkout. When tracking is available, a shipping confirmation email will be sent after shipment.

Shipping Destinations and Methods

Available shipping destinations, shipping methods, and delivery estimates may vary depending on destination, product availability, fulfillment location, carrier service, and current store settings. The options available for an order are shown at checkout.

Delivery Time and Tracking

Delivery time depends on destination, shipping method, carrier performance, customs processing, local delivery conditions, holidays, weather, and other factors outside Vera Kiss's direct control. Delivery estimates are not guaranteed unless expressly stated.

Tracking information may take 24–72 hours after shipment to appear in the carrier system. International packages may pause while in customs, transferring between carriers, or waiting for the next scan.

Address and Order Changes

If you entered the wrong shipping address or need to request an order change, contact service@verakiss.com as soon as possible. Address changes, cancellations, and order edits cannot be guaranteed after processing, fulfillment, or shipment begins.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, brokerage fees, or other local charges. Unless checkout clearly states otherwise, the customer is responsible for charges imposed by the destination country, customs authority, or carrier.

Delayed, Lost, or Delivered-but-Not-Found Packages

If a package is delayed, marked delivered but cannot be found, or appears lost, contact us with the order number and tracking number. Before contacting us about a delivered package, check the mailbox, front door, parcel locker, reception desk, building office, neighbors, and local carrier.

If a package appears damaged, take clear photos of the outer package, shipping label, item packaging, and product condition.

14-Day Return Request Window

For eligible items delivered in the United States, you must contact Vera Kiss and request a return within 14 calendar days after the order is delivered. Do not send an item back before receiving return instructions.

Return Eligibility

To qualify for a return, an eligible item must be unused, unworn, unwashed, unaltered, and in its original condition. It must be free of stains, odors, hair, deodorant marks, makeup marks, or damage and include the original packaging, tags, hygiene liners, accessories, and other components where applicable.

Bras, bralettes, robes, sleepwear, babydolls, chemises, and other non-final-sale items may be returned when they meet these conditions and the request is made within the return window.

Hygiene-Sensitive Final Sale Items

Panties, thongs, hosiery, adhesive intimate items, and other hygiene-sensitive intimate items are Final Sale and are not eligible for ordinary returns.

This Final Sale restriction does not apply when an item is defective, arrives damaged, is the wrong item, or when applicable law requires Vera Kiss to accept the return. Contact us with your order number and clear photos so that we can review the issue and provide instructions.

Products identified as sale, clearance, final sale, gift cards, customized items, or special-order items may also be non-returnable unless the product page, promotion terms, applicable law, or Vera Kiss's written instructions state otherwise.

How to Request a Return

Email service@verakiss.com within 14 calendar days after delivery. Include your order number, checkout email, the item, the reason for the request, and clear photos when the item is defective, damaged, incorrect, or not as expected.

Wait for our instructions before sending anything back. Items sent without prior contact or without following the provided instructions may not be accepted or processed correctly.

Return Method, Shipping Costs, and Labels

Returns are made by mail.

For an ordinary return that is not caused by a defect, damage, or fulfillment error, the customer is responsible for arranging the return shipment, providing the return label, and paying the actual return shipping cost.

If Vera Kiss sent the wrong item, or the item arrived damaged or defective, Vera Kiss will review the case and cover the applicable return shipping cost. Customer Support will provide separate instructions for these cases.

Vera Kiss does not charge a restocking fee.

Original outbound shipping charges, duties, taxes, and other non-product charges are not refundable unless required by applicable law or confirmed otherwise by Vera Kiss.

Refunds

After Vera Kiss receives and inspects an approved return, we will initiate the refund to the original payment method within 5 calendar days. Bank, card issuer, payment provider, or payment-method posting time is additional and is not included in this five-day period.

We may reduce or decline a refund if the returned item does not meet the eligibility conditions, except where applicable law requires otherwise.

Exchanges

Vera Kiss does not provide direct exchanges. To obtain another size or style, return the eligible item and place a new order after the return is approved. Product availability and pricing for the new order are not guaranteed.

Size and Fit Help

Review product measurements, recommended body measurements, fit notes, support level, coverage level, and stretch information before ordering. If you are between sizes or unsure which style will work best, contact us before checkout.

Contact

For shipping, tracking, return, or refund questions, email service@verakiss.com with your order number, tracking number when applicable, product name, and a brief description of the request.