Vera Kiss
Contact Us
Need help with sizing, fit, shipping, returns, or your order? We're here to help you feel confident before and after checkout.
Customer Support
For order questions, sizing help, product details, shipping updates, returns, or general customer service inquiries, please contact us by email:
We usually reply within 1-2 business days. Response times may be longer during weekends, holidays, launches, or high-volume periods.
Before You Contact Us
To help us answer faster, please include as much relevant information as possible in your message.
Order Questions
Please include your order number, the email used at checkout, and a short description of your question.
Size & Fit Help
Please include the product name, your usual size, and your bust, underbust, waist, and hip measurements if available.
Returns & Shipping
Please include your order number, delivery country, and any photos or details that may help us review the issue.
Need Help Choosing Your Size?
Vera Kiss styles may fit differently depending on fabric, stretch, support, coverage, and garment structure. Before choosing a size, we recommend checking the product-specific size information, garment measurements, and fit notes on the product page.
You can also visit our fit help pages:
If you are between sizes or unsure which style will feel best, email us before checkout. We'll do our best to help you find a comfortable, flattering fit.
Helpful Links
Important Notes
- Please do not send sensitive payment information by email. For your security, payment details should only be entered through our secure checkout.
- For returns, please contact us before sending any item back. Items sent without prior contact may not be accepted or processed correctly.
- For hygiene reasons, certain lingerie items may be subject to return restrictions. Please review our return policy before placing an order.