Frequently Asked Questions

Start with the product page. Vera Kiss styles may fit differently depending on fabric, stretch, support, coverage, closure, straps, and garment shape.

When available, check both the recommended body measurements and garment measurements. If you are between sizes, read the Fit Notes before choosing.

Your usual dress size can be a helpful starting point, but it should not be the only guide. For lingerie, bust, underbust, waist, hips, torso length, fabric stretch, and product structure can all affect fit. We recommend checking the product-specific size information before ordering.

If you are between sizes, the best choice depends on the style and your fit preference.

• Choose the larger size if you prefer more ease, more bust room, more tummy or hip space, or a softer feel.
• Choose your usual or smaller size only if the style has enough stretch and you prefer a closer, body-hugging fit.
• For bra-sized styles, check the Bra Fit Guide and Sister Sizes information.

Body measurements describe your body, such as bust, underbust, waist, and hips. Garment measurements describe the actual product measurements.

For the best size choice, use both. Body measurements help you find the intended size range. Garment measurements help you compare the item with something you already own.

No. Fit can vary by product type, fabric, stretch, support, coverage, closure type, and garment structure. A babydoll, a bodysuit, a robe, a bra, and a panty may all use different fit logic. Please check the product page for style-specific fit details.

Yes. You can contact our fit support team before checkout.

Email service@verakiss.com with the product link, the size you are considering, your usual size, and your bust, underbust, waist, and hip measurements if available.

Sister sizes apply to bra-sized styles that use band and cup sizing. They can help when the cup volume feels right but the band feels too tight or too loose. Sister sizing does not apply to soft-size lingerie such as 1X, 2X, or 3X.

Support describes how much structure a style gives to the bust or body. Light support usually feels soft and relaxed. Medium support offers more security and adjustability. Strong support may include more structured details such as underwire, boning, hook-and-eye closure, or reinforced panels.

Coverage describes how much a style covers or reveals. Minimal coverage is more revealing. Moderate coverage is balanced. Fuller coverage offers more coverage through the bust, tummy, hips, back, or bottom.

Stretch describes how much the fabric or elastic can comfortably move with your body. Low stretch feels more stable and less forgiving. Medium stretch gives a balance of comfort and shape. High stretch is usually more flexible and body-hugging.

Always check the product care label first. In general, delicate lingerie should be handled gently.

• Hand wash or use a delicate wash bag where appropriate.
• Use mild detergent and cold water.
• Do not bleach.
• Avoid high heat and tumble drying unless the care label says otherwise.
• Lay flat or hang gently to dry.

We do our best to show colors accurately. However, color may vary slightly due to lighting, photography, screen settings, fabric texture, and production batches.

Available shipping destinations may vary depending on our current store settings, carrier availability, and product restrictions. Please check the available shipping options at checkout.

Shipping times vary by destination, shipping method, carrier, customs processing, and fulfillment status. Once your order ships, you will receive tracking information when available.

Tracking information may take 24–72 hours to appear after a package is shipped. International tracking can also pause while a package is in customs, transferring between carriers, or waiting for the next scan.

Visit our Order Tracking page and enter the tracking number from your shipping confirmation email.

Return eligibility depends on item type, item condition, hygiene requirements, and our current return policy. For hygiene reasons, some intimate items may be final sale or subject to return restrictions. Please review our Shipping & Returns page before ordering.

Yes. Please contact us before sending anything back. Items returned without prior contact may not be accepted or processed correctly.

Please email us at service@verakiss.com with your order number, a description of the issue, and clear photos of the item, packaging, and label if relevant. We will review the issue and help with the next steps.

Exchange availability depends on item condition, product type, hygiene rules, stock availability, and our current return policy. Please contact us before sending any item back or placing a replacement order.

We aim to pack orders in discreet shipping packaging. The outside of the package is designed to be neutral and not display sensitive product details.

We aim to avoid sensitive product descriptions on the outside of the package. However, shipping labels, customs documents, carrier requirements, or local import rules may require certain general product or sender information.

Visit our Discreet Packaging page for more information.

Please contact us as soon as possible. We cannot guarantee changes or cancellations once an order has entered processing, fulfillment, or shipment.

Email us immediately at service@verakiss.com with your order number and the correct shipping address. Address changes are not guaranteed once the order is being processed or has shipped.

Available payment methods are shown at checkout and may vary by location, currency, and store settings. Please do not send payment information by email.

Account requirements depend on the checkout settings available at the time of purchase. If you create an account, you may be able to view recent order information from your account page.

Yes, you should receive an order confirmation email after checkout. If you do not see it, please check your spam or promotions folder and confirm that the email address entered at checkout was correct.

Email us at service@verakiss.com . For faster support, include your order number, product link, or question details.

We take privacy seriously and use Shopify-supported checkout and store systems to help process orders securely. For more details, please review our Privacy Policy.

You do not need to send intimate photos for sizing help. If you choose to send images to explain a fit issue, please make sure they are appropriate, non-explicit, and do not include unnecessary identifying details.