Vera Kiss Customer Care
Contact Us
Need help with sizing, an order, shipping, returns, product details, or privacy questions? Contact Vera Kiss customer support and we'll help you review the next step.
Email Vera Kiss Support
For customer support, please email us at:
Email Customer SupportWe usually reply within 1-2 business days. Response times may be longer during weekends, holidays, launches, or high-volume periods.
What Can We Help With?
To help us respond faster, please choose the topic that best matches your question and include the suggested details in your email.
Size & Fit Help
Need help choosing a size, comparing measurements, or understanding support and coverage?
Include: product link, usual size, bust, underbust, waist, hips, and fit preference if available.
Order Questions
Need help with an order confirmation, order status, address issue, cancellation request, or order change?
Include: order number, checkout email, and a short description of the issue.
Shipping & Tracking
Need help tracking a package, checking a delivery update, or reviewing a delayed shipment?
Include: order number, tracking number, delivery country, and the latest tracking status if available.
Returns & Exchanges
Need to request a return review, report a wrong item, or ask about exchange availability?
Include: order number, item name, reason for request, and clear photos if the item is damaged or incorrect.
Product Details
Have a question about fabric, care, underwire, closure type, adjustable straps, coverage, or styling?
Include: product link, color, size, and the specific detail you want us to confirm.
Privacy & Accessibility
Need help with privacy requests, cookie choices, account data, or website accessibility?
Include: request type, account or order email, and the page or issue involved.
Before You Email Us
Many common questions can be answered quickly through our help pages.
For Faster Support, Please Include
The more complete your message is, the faster we can review it.
| Question Type | Details to Include |
|---|---|
| Order Support | Order number, checkout email, product name, and a short description of the issue. |
| Tracking Support | Order number, tracking number, delivery country, and the latest tracking update. |
| Return Review | Order number, item name, reason for request, item condition, and photos if the item is wrong or damaged. |
| Fit Help | Product link, usual size, bust, underbust, waist, hips, torso length if relevant, and support or coverage preference. |
| Website Issue | Page URL, device type, browser, screenshot if possible, and what happened. |
Fit Help Note
Vera Kiss can help you review product size information, measurements, support level, coverage level, stretch, and fit notes before checkout. Fit guidance is intended to help you choose more confidently, but it cannot guarantee a perfect fit for every body or every style.
For detailed fit support, you can also visit Contact a Fit Expert .
Privacy & Safety
Please do not send payment card numbers, passwords, or unnecessary sensitive information by email. If you are asking for fit help, you do not need to send intimate photos. Measurements, product links, and written fit preferences are usually enough.
If you choose to send photos to explain a product issue, please make sure the images are appropriate, non-explicit, and focused on the item, label, packaging, or visible issue.
Response Time
We usually reply within 1-2 business days. Response times may be longer during weekends, holidays, product launches, high-volume periods, or when we need additional details to review your request.
Sending multiple emails about the same issue may slow down the review process. If you need to add information, please reply to the same email thread when possible.
Contact FAQ
What is the best way to contact Vera Kiss?
Email us at service@verakiss.com. For faster support, include your order number, product link, tracking number, or measurement details when relevant.
Can you help me choose a size before I order?
Yes. Send the product link, your usual size, and your bust, underbust, waist, hip, and torso measurements if available. We can help you review the product information and fit notes before checkout.
Can you change my shipping address after I order?
Contact us as soon as possible. We cannot guarantee address changes once an order has entered processing, fulfillment, or shipment.
Should I contact you before sending a return?
Yes. Please contact us before sending anything back. Items returned without prior contact may not be accepted or processed correctly.
Do I need to send photos for fit help?
No. You do not need to send intimate photos for fit help. Measurements, your usual size, product link, and fit preference are usually enough.
Ready to Contact Us?
Email us with your question and the details listed above. We'll review your message and help with the next step.
Email Vera Kiss SupportWebsite Operator
Vera Kiss is operated by Hong Kong Curvella International Co., Limited.
Business Information
Hong Kong Curvella International Co., Limited
RM D02, 9TH FLOOR, PARKVIEW IND CTR
18 CHEUNG YU STREET
CHEUNG SHA WAN
HONG KONG